Privacy Policy

This Privacy Policy is applicable to any person (‘User’) who associates with Stem Factory Solutions Pvt. Ltd., Delhi through the use of our website or mobile site – cablecommunity.com and any subdomains therein or use of our mobile app(s) or interaction with our representatives either online or offline or access to our products or services from offline means either directly or through our subsidiaries / affiliates, channel partners (both online and offline).

Introduction

Stem Factory Solutions Private Limited, Delhi and its subsidiaries / affiliates (hereinafter “Stem Factory”) understands the importance of privacy of its users. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website and services. Please read this Privacy Policy carefully before using our website or submitting any personal information. This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Stem Factory. For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Stem Factory. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s). By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Stem Factory’s business partners, advertisers, sponsors or other sites to which Stem Factory provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact. This Privacy Policy is an integral part of your User Agreement with Stem Factory.

Information We Collect

We collect personal information from you when you use our website, register for an account, place an order, or contact us. The personal information we collect may include:

• Personal Identifiers such as name, email address, postal address, phone number, and unique personal identifier.
• Demographic information such as age, gender, occupation, and education.
• Business details such as GSTIN, PAN, area of business, addresses of various locations, purchase history and website browsing pattern.
• Payment information such as credit/debit card details, net banking, UPI and other payment related details.
• Information about your device, such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Information provided by you through customer service interactions, surveys, or other interactions.
• Information you provide when you sign up for our services or subscribe to our newsletter.

We also collect information about your use of our website, including the pages you visit, the products you view, and the time and date of your visit. This information is collected using cookies and similar technologies.

How We Use Your Information

We use the personal information we collect to:

• Provide and improve our website and services
• Process and fulfill your orders correctly and timely
• Communicate with you about your account and our products
• Send you marketing and promotional communications
• Improve the relevance of our advertising
• Provide customer service and support
• Monitor and analyze trends, usage, and activities in connection with our website and services
• Detect, investigate and prevent fraudulent transactions and other illegal activities
• Comply with legal and regulatory requirements

Sharing Your Information

We do not share your personal information with third parties, except as follows:

• We may share some of your information with third-party service providers who help us with our website and services, such as payment processors, shipping companies, marketing agencies, and website hosts.
• We may share some of your information with our suppliers in order to fulfil your orders and provide you with correct products / services as per your requirement.

You may note that while making a booking with Stem factory you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Stem Factory does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Stem Factory as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same.

• We may share your information with third parties for marketing and promotional purposes, with your consent.
• We may share your information to comply with legal and regulatory requirements, such as to comply with a subpoena, or similar legal process.

Cookies and Web Beacons

Like any other website, Stem Factory Solutions Pvt. Ltd. uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that may appear on Stem Factory Solutions Pvt. Ltd.’s websites – cablecommunity.com including any sub-domains, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Stem Factory Solutions Pvt. Ltd. has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Stem Factory Solutions Pvt. Ltd.'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Your Choices

You have the right to access and update your personal information at any time by logging into your account on our website. You can also unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link at the bottom of any email we send you. You have the right to request that we delete your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes.

Security

We take the security of your personal information seriously and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use encryption technology, firewalls, and other security measures to help protect your personal information from unauthorized access, disclosure, alteration or destruction. We request our users to sign out of their Stem Factory account (any account used on cablecommunity.com) and close the browser window when users leave their electronic device unattended. We suggest that users do not use public wifi networks or shared public computers for sharing or accessing information to / from our websites. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Stem Factory takes necessary steps to protect the user's personal & business information, it cannot ensure the security of any information transmitted to Stem Factory and you do so at your own risk. Once Stem Factory receives your data transmission, it makes best efforts to ensure data security in its systems. Please keep in mind that whenever you post personal & business information online, that is accessible to the public, you may receive unsolicited messages from other parties. Stem Factory is not responsible for any breach of security or for any actions of any third parties that receive your information. The Website, cablecommunity.com alongwith any subdomains is also linked to many other sites and we are not / shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Policy or elsewhere, Stem Factory shall not be held responsible for any loss, damage or misuse of your information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined in the “Terms and Conditions” document).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. You can access the latest version of this Privacy Policy from our website, mobile site – cablecommunity.com or mobile app(s).

Copyright Protection

All content on the Website including graphics, text, icons, interfaces, audio clips, logos, images and software is the property of Stem Factory and / or its content suppliers and is protected by Indian Copyright Law. The website can be used only for the purposes as permitted by Stem Factory from time to time. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website can only be made with the express permission of Stem Factory.

Consent and Dispute Resolution

By using this Website, you consent to the terms of this Privacy Policy and to the use and management of personal information by Stem Factory for the purposes and in the manner herein provided. Your visit to our website, mobile site – cablecommunity.com or our mobile app(s) and any dispute over privacy are subject to this Privacy Policy. Our business activities, including any product and service delivery are confined to the country of The Republic of India The said Privacy Policy shall be governed by and construed in accordance with the laws of India.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].